About the position
We are looking for a Solutions Engineer to join our team in the US! The Solutions Engineer will play a pivotal role in helping prospects understand the value of DataDome for their business. This position is not just about technical expertise, it's about being a trusted partner to clients, guiding them from introductory and demo discussions, through to production implementation. As a Solutions Engineer, you will collaborate closely with Account Managers and clients to solve complex challenges, understand pain points and establish success criteria in order to deliver tailored solutions that drive real-world impact. The Solutions Engineer role is an opportunity to sit alongside clients as a strategic partner, contributing energy, ideas, and expertise to solve the hardest problems in our industry. Every day will bring new challenges and opportunities to expand your technical expertise, advocate for clients, and make a lasting impact.
Responsibilities
- Understand complex customer business problems and advise them on how to deploy the DataDome solution
- Visualize customer internal systems and information topology
- Lead technical discussion with prospects in defining challenges and identifying client success criteria
- Prepare and deliver high impact presentations and demos that tell DataDome's differentiated story
- Guide customers through the evaluation process ensuring that DataDome's solution meets key business objectives and technical requirements
- Configure prospect's instance to enhance bot detection
- Work cross-functionally between different sales, engineering, product and marketing teams to promote the adoption of the DataDome solution and customer feedback
- Collaborate with the Sales team to assess, qualify and track customer opportunities in SalesForce, and contribute to the design of effective technical solutions
Requirements
- Bachelor's Degree in Computer Science/Engineering or equivalent experience
- At least 3 years pre-sales experience within a mid-market to enterprise level SaaS ecosystem
- A consultative approach with solving the customer's business challenges
- Track record of successfully overcoming technical and security objections and highlighting product value
- Experience in translating technical concepts into language for varied audiences
- Good understanding of web-based solutions, development and structured data
- Highly analytical mindset, that can manage client relationships
- Customer oriented with excellent written and verbal communication skills
- Project management experience
Nice-to-haves
- Familiarity with Kibana/Elasticsearch
- Experience with Apache, Nginx, Varnish, IIS, lambdaedge
- Experience in cloud architecture and/or Web infrastructure (XFF, Cookies, CORS, keep-alive, SPA, etc.)
Benefits
- Flex Life: Remote, hybrid, & in-office options, including working from our NY office, located in Soho + $500 stipend to help you set up your ideal workspace
- Health Benefits: Medical, dental, & vision insurance options
- Professional Development: Investment in personal learning and development
- Events & Teambuilding: Various events and workshops planned throughout the year
- Parent Care: Gifts & care packages to celebrate growing families
- PTO: 20 paid time off days, 5 sick days and 2 floating holidays + 12 national holidays
- 401 K eligibility + matching
