Solutions Engineer, Wireless - Oklahoma City

$112,500 - $202,900/Yr

T-mobile/t-mobile West - Oklahoma City, OK

Full-time - Mid Level

Remote - Oklahoma City, OK

About the position

The Solutions Engineer (SE) at T-Mobile plays a crucial role in supporting Business Sales by leveraging technical expertise to sell T-Mobile for Business products and services. This position involves engaging in pre-sales activities, consulting with customers to understand their business challenges, and designing tailored solutions. The SE also provides technical support during sales presentations and product demonstrations, ensuring a comprehensive understanding of T-Mobile's offerings and industry trends.

Responsibilities

• Aligns to support an SMB sales team in-market.
• Participate in customer meetings, primarily face to face.
• Facilitate coverage analysis and review with customers.
• Discuss and assist with processing In-Building coverage requests.
• Uncover opportunities and recommend solutions.
• Understanding nuances and drivers.
• Design and architect services and solutions.
• Close technical hurdles.
• Prepare and present technical customer presentations.
• Present product roadmaps.
• Present network build-out plans.
• Demonstrate wireless devices and solutions to customers.
• Provide RFP technical input.
• Strategize with Sales team to improve Regional/National sales.
• Participate in account reviews with customers.
• Own customer technical relationships.
• Supports customer pilots.
• Supports complex customer opportunities in sophisticated customer segments such as Enterprise and Public Sector.
• Provides Subject Matter Expertise in at least one area of focus (SDWAN/Edge, Security, Mobile Internet/Routers, etc.).
• Maintaining technical knowledge by attending training in assigned areas.
• Maintaining adequate level of industry expertise.
• Pursue industry certification appropriate to role.
• Ensure a positive customer experience.
• Assist with high-level support and troubleshooting.
• Open tickets and engage appropriate support resources.
• Train Sales on technical topics, product updates, Tech Talks.
• Customer Trainings.
• Product/Network/Marketing road-show webinars.
• Provides Training and Mentoring to Associate SEs as required.

Requirements

• High School Diploma/GED (Required).
• Bachelor's Degree in a STEM area of study strongly preferred (Required).
• 4-7 years of experience in telecommunications, IT administration, or network engineering roles with a professional track record of successful solution sales, managing internal/external relationships in a matrix environment.
• Experience supporting Enterprise and Public Sector accounts.

Nice-to-haves

• Project Management (Preferred).
• Sales Experience with Sales Methodologies (Preferred).

Benefits

• Medical, dental, and vision insurance.
• Flexible spending account.
• 401(k) plan.
• Employee stock grants and employee stock purchase plan.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care and enhanced family support.
• Childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability insurance.
• Voluntary AD&D coverage, accident coverage, life insurance, disability insurance, and long-term care insurance.
• Mobile service and home internet discounts.
• Pet insurance.
• Access to commuter and transit programs.