Solutions Engineer, Wireless - Oklahoma City

T-Mobile US - Little Rock, AR

Full-time - Mid Level

Little Rock, AR

Telecommunications

About the position

The Solutions Engineer (SE) at T-Mobile partners with Business Sales to sell T-Mobile for Business products and services by leveraging strong technical skills and industry knowledge. The role involves engaging in pre-sales activities, consulting on customer opportunities, and developing tailored solutions to meet business needs. SEs provide technical support during sales presentations and product demonstrations, while also maintaining expertise in wireless technologies and solutions.

Responsibilities

• Aligns to support an SMB sales team in-market.
• Participate in customer meetings, primarily face to face.
• Facilitate coverage analysis and review with customers.
• Discuss and assist with processing In-Building coverage requests.
• Uncover opportunities and recommend solutions.
• Understanding nuances and drivers.
• Design and architect services and solutions.
• Close technical hurdles.
• Prepare and present technical customer presentations.
• Present product roadmaps.
• Present network build-out plans.
• Demonstrate wireless devices and solutions to customers.
• Provide RFP technical input.
• Strategize with Sales team to improve Regional/National sales.
• Participate in account reviews with customers.
• Own customer technical relationships.
• Supports customer pilots.
• Supports complex customer opportunities in sophisticated customer segments such as Enterprise and Public Sector.
• Provides Subject Matter Expertise in at least one area of focus (SDWAN/Edge, Security, Mobile Internet/Routers, etc.).
• Maintaining technical knowledge by attending training in assigned areas.
• Maintaining adequate level of industry expertise.
• Pursue industry certification appropriate to role.
• Ensure a positive customer experience.
• Assist with high-level support and troubleshooting.
• Open tickets and engage appropriate support resources.
• Train Sales on technical topics, product updates, Tech Talks.
• Conduct Customer Trainings.

Requirements

• Strong technical skills in wireless technologies and solutions.
• Experience in pre-sales activities and customer engagement.
• Ability to design and architect solutions based on customer needs.
• Expert-level knowledge of wireless handsets, mobile hotspots, tablets, and key wireless devices.
• Understanding of T-Mobile wireless network and related key technologies.
• Ability to facilitate coverage analysis and process In-Building coverage requests.
• Experience in providing technical support during sales presentations and product demonstrations.

Nice-to-haves

• Industry certification in relevant areas (SDWAN/Edge, Security, Mobile Internet/Routers, etc.).
• Experience in complex customer segments such as Enterprise and Public Sector.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant and employee stock purchase plan.
• 401(k) with wealth-building opportunities.
• Access to free, year-round money coaches.