Solutions Engineer

Cisco - New York, NY

Full-time - Mid Level

New York, NY

Computer and Electronic Product Manufacturing

About the position

As a Solutions Engineer at Cisco, you will play a pivotal role in the pre-sales process, partnering closely with Account Executives to showcase Cisco's innovative product solutions. Your primary responsibilities will include setting up demonstrations, articulating the features and benefits of our products to customers, and designing and configuring solutions tailored to meet specific customer needs. This position offers a unique opportunity to immerse yourself in a diverse palette of Cisco technologies and applications across various vertical markets, enhancing your technical expertise and industry knowledge. In this role, you will collaborate with the Account Manager to recommend and develop comprehensive customer solution offerings. Your ability to provide an architectural perspective across the Cisco product portfolio will be crucial, as you leverage your technical specialization to address specific opportunities. As a trusted technical adviser, you will be expected to act consultatively, guiding both the account team and customers through the complexities of our offerings. Staying informed about relevant competitor solutions, products, and services will be essential to maintain a competitive edge. Additionally, you will assist in the development of formal sales plans and proposals for assigned opportunities, actively participating as a specialist on assigned Virtual Teams. Your consultative support will be invaluable to other Systems Engineers, fostering a collaborative environment where knowledge and expertise are shared to achieve common goals. This position is ideal for individuals who are passionate about technology and customer experience, and who thrive in a team-oriented atmosphere.

Responsibilities

• Partner with Account Executives in a pre-sales technical role.
• Showcase Cisco product solutions by setting up demonstrations and explaining features and benefits to customers.
• Design and configure products to meet specific customer needs.
• Collaborate with the Account Manager to recommend and develop customer solution offerings.
• Provide an architectural perspective across the Cisco product portfolio.
• Act as a trusted technical adviser to the account team and customers.
• Stay up-to-date on relevant competitors' solutions, products, and services.
• Assist with the development of formal sales plans and proposals for assigned opportunities.
• Participate as a specialist on assigned Virtual Teams and provide consultative support to other Systems Engineers.

Requirements

• Excellent written and verbal communication skills.
• Strong listening, negotiation, and presentation skills.
• Confirmed technical knowledge and consultative skills.
• 4+ years of related experience preferred (less will be considered).
• Cisco product experience or relevant experience in key competitor offerings in technology area of emphasis required.
• Pre-Sales experience required.
• Typically requires a BS/BA in Electrical Engineering or Computer Science or equivalent work experience.

Nice-to-haves

• Knowledge of baseline SE skills and in-depth knowledge in at least one specialization in Data Center, Collaboration, Security, or Route/Switch/Wireless.
• Understanding of relevant solutions sets, product line specifications, performance criteria, and applications.
• Conversant about company, competitors, technologies, solutions, product strengths, weaknesses, opportunities, and threats.

Benefits

• Medical, dental, and vision insurance coverage.
• 401(k) plan with Cisco matching contribution.
• Short and long-term disability coverage.
• Basic life insurance.
• Numerous wellbeing offerings.
• Up to twelve paid holidays per calendar year, including one floating holiday and a day off for your birthday.
• Accrual of up to 20 days of Paid Time Off (PTO) each year.
• Paid time away to deal with critical or emergency issues without tapping into PTO.
• Additional paid time to volunteer and give back to the community.
• Employee Stock Purchase Program allowing purchase of company stock.