Solutions Engineer

Generac Power Systems - Waukesha, WI

Full-time

Waukesha, WI

Electrical Equipment, Appliance, and Component Manufacturing

About the position

Generac is a leading energy technology company that has been dedicated to energy innovation for over 60 years. We are committed to providing sustainable and cleaner energy products and technology, and we are looking for passionate individuals to join our team. The Solutions Engineer will play a crucial role in designing, implementing, and testing solutions that ensure our Generac Energy Services (GES) products function effectively in customer environments. This position involves working with Windows Server-based applications, ensuring high availability, and preparing servers for software installation and configuration. The engineer will also be responsible for IoT connectivity solutions, utilizing tools such as Node-RED or Python. The Solutions Engineer will work closely with field contractors and customer engineers to provide remote installation and commissioning support for connecting field equipment, including generators and automatic transfer switches, to our MiraLink cloud platform or on-prem Aurora platform. This role may require travel to customer sites or Generac factory locations for hardware provisioning or programming. Additionally, the engineer will provide application maintenance and support to minimize service disruptions and enhance operational efficiency. Responsibilities include planning and coordinating upgrades, patches, and migrations, as well as participating in testing business continuity and disaster recovery plans for Windows server applications. The ideal candidate will keep up to date with new features added to GES products and create standard operating procedures for hardware and software setup and configuration. This position offers a unique opportunity to contribute to a team that is at the forefront of energy technology solutions, making a positive impact on the climate at scale.

Responsibilities

• Work closely with field contractors and customer engineers to provide remote installation and commissioning support to connect field equipment to MiraLink cloud platform or on-prem Aurora platform per assigned tickets.
• Travel to customer site or Generac factory locations for hardware provisioning or programming as needed.
• Provide application maintenance and support to proactively minimize service disruption and facilitate operational efficiency of applications including software, server environment, database(s), and integrations.
• Plan the timing of and coordinate upgrades, patches, enhancements, and migration to new systems.
• Participate in the testing of business continuity and disaster recovery plans for Windows server applications.
• Keep up to date with new features added to GES products, configuration tools, API etc.
• Setup hardware/environments to enable testing of the implemented solution.
• Create standard operating procedures to setup/configure hardware/software.

Requirements

• Bachelor's of Science in engineering (Computer or Mechatronics).
• Up to 3 years experience with industrial electrical and controls, especially with diesel or natural gas generators, automatic transfer switches, and electrical power metering.
• Up to 3 years of experience working with technical aspects of Microsoft operating systems Windows 7 to 10 and WS2008 to WS2019 in relation to IT Application support, MS SQL.
• Thorough knowledge of industrial networking such as Modbus, BACnet, IEC104, DNP3, TCP IP, OpenADR etc.
• Proven experience with installation, configuration of various distributed energy resources such as residential/industrial generators, photovoltaic, battery, and EV chargers.
• Professional work experience in analyzing computer hardware and software.
• Scripting and automation skills: Proficient in PowerShell, Python or Bash for automating tasks and configurations.
• Hands-on experience with diagramming and visualization tools such as MS Visio or Lucidchart for creating schematics and diagrams.
• Experienced in SQL for managing and querying databases.
• Ability to work with various departments to facilitate the orderly execution of a proposed project plan.
• Extensive knowledge and experience working with various operating systems.

Nice-to-haves

• Master of Science degree, Computer or Mechatronics Engineering.
• Working knowledge of AWS infrastructure.
• Experience providing training to customers or vendors.
• Experience managing contractors.
• Experience with logging tools such as Datadog, Wireshark.
• Experience with modeling tools to forecast capacity.