Solutions Engineer

$145,809 - $147,809/Yr

Siemens - Fremont, CA

Part-time,Full-time - Mid Level

Remote - Fremont, CA

Machinery Manufacturing

About the position

The Solutions Engineer at Building Robotics, Inc. is responsible for troubleshooting and resolving escalated technical support issues for global customers. This role involves facilitating escalations, maintaining customer relationships, and serving as the technical point of contact during issue resolution. The engineer will also drive process improvements, train support team members, and develop effective troubleshooting flows. The position allows for 100% remote work and requires collaboration with engineering teams to assess and improve software performance.

Responsibilities

• Troubleshoot and resolve escalated technical support issues impacting global customers.
• Facilitate escalations and drive effective follow-up with Development & Engineering teams on complicated incidents.
• Own relationships with customers and serve as the technical point of contact during issue resolution.
• Drive process improvement and increase knowledge sharing within the organization.
• Train technical support team members to handle recurring issues.
• Develop and maintain effective troubleshooting flows for customers and fellow support personnel.
• Perform forensic triage to identify the source of issues.
• Work with internally developed software and assess its performance and stability in the production environment.
• Partner with engineering in the development and testing of replacement code to address identified issues.
• Assess the performance and stability of externally developed commercial software used in delivering Enlighted solutions.

Requirements

• Bachelor's degree or foreign equivalent in Instrumentation Engineering, Electrical Engineering, Computer Science or a related field and five (5) years of experience in the job offered, DevOps Engineer, Technical Consultant, Support Engineer or an acceptable alternate occupation.
• Alternatively, a Master's degree or foreign equivalent in the same fields and three (3) years of experience in the job offered or related roles.
• Experience with Linux and networking knowledge.
• Understanding of wireless networking concepts (802.11, 802.15.4), network configuration, and troubleshooting.
• Experience with Cloud Infrastructure technologies: HTML, JavaScript, Java, application servers, modern REST APIs.
• UNIX/Linux shell scripting experience.
• Experience with VMWare and enterprise and cloud virtualization.
• Proficiency in SQL query language and relational database systems.
• Experience with IoT, Workplace Experience Technology, or Building Technologies.

Benefits

• Remote work flexibility
• Competitive salary
• Opportunities for professional development