Solutions Engineer

$85,000 - $100,000/Yr

Ledgent - Boulder, CO

Full-time - Entry Level

Boulder, CO

Administrative and Support Services

About the position

The Solutions Engineer at the Innovation Laboratory (ILab) plays a pivotal role in enhancing the effectiveness of legal processes through the configuration and adaptation of software applications. This position is situated within a collaborative environment that merges expertise in artificial intelligence, software development, and process improvement to innovate and optimize client experiences in the legal industry. The Solutions Engineer will work closely with legal practitioners and clients to capture user needs, develop optimal technical designs, and ensure that the solutions provided maximize value for clients. This role requires a blend of technical acumen and interpersonal skills to effectively connect technology capabilities with the needs of end users. In this role, the Solutions Engineer will be responsible for building and adapting a portfolio of innovative solutions. This includes collecting requirements from end users and translating their experiences into desired software features and functionalities. The engineer will also diagnose and solve technical and usability problems, maintaining a clear awareness of the challenges faced by non-technical users when interacting with new technologies. A significant part of the job involves working with legal platform APIs, such as Microsoft Azure and iManage, for data collection and local analysis, as well as writing Python code to implement relevant data engineering and business logic. The Solutions Engineer will participate in the Agile software development process, including team Scrum meetings, and will collaborate with a diverse array of legal technology stakeholders, including attorneys, legal staff, software engineers, data scientists, and business stakeholders. This collaboration aims to develop high-impact, innovative solutions tailored to the needs and challenges of the legal industry. The ideal candidate will have a strong foundation in software development best practices and a team-oriented personality, comfortable engaging in both technical and stakeholder-centric discussions.

Responsibilities

• Help build and adapt our portfolio of innovative solutions, collecting requirements and translating experiences with end users to desired software features and functionality
• Diagnose and solve technical and usability problems while maintaining a clear awareness and genuine appreciation of challenges facing non-technical users interacting with new technologies
• Work with legal platform APIs (e.g., Microsoft Azure, Microsoft BI, iManage, etc.) for data collection and local analysis
• Write Python code to capture relevant data engineering and business logic
• Participate in the Agile software development process, including team Scrum
• Work closely with a wide array of legal technology stakeholders including attorneys and legal staff, software engineers, data scientists, and business stakeholders to develop high impact, innovative solutions for the firm
• Understand and capture the needs and challenges of relevant business and technical domains of the legal industry.

Requirements

• Bachelor's degree with strong academic credentials in a business-related, technical, or scientific discipline
• 1-3 years professional experience in client-oriented roles, preferably in product development in the software industry and/or legal service delivery
• 1-3 years of experience in software programming (e.g. Python, Javascript, etc.) in either a professional or academic-research environment
• Solid foundation in software development best practices
• Team-oriented personality, equally conversant and comfortable engaging in technical and stakeholder-centric forums
• Familiarity with basic software development processes and technologies including version control, networking, web apps, databases, cloud services
• Familiarity with Linux/Unix development and deployment environment is a plus
• Interest in working at the intersection of technology and legal practice is a plus
• Experience working with cloud infrastructure and cloud-native development (e.g., Docker, Kubernetes, etc.) is a plus
• Experience developing software that leverages AI/ML functionality is a plus
• Experience with Agile principles, values and practices is a plus

Nice-to-haves

• Familiarity with Linux/Unix development and deployment environment
• Interest in working at the intersection of technology and legal practice
• Experience working with cloud infrastructure and cloud-native development (e.g., Docker, Kubernetes, etc.)
• Experience developing software that leverages AI/ML functionality
• Experience with Agile principles, values and practices

Benefits

• 37.5-hour scheduled work week for most staff employees
• Robust wellness program
• Generous PTO and holiday pay for eligible employees
• Medical, dental, vision, life, AD&D, EAP, STD, and LTD benefits
• Voluntary income protection benefits such as supplemental life, accident, critical illness, and long-term care insurances
• 401(k)-retirement plan with a company match
• Educational assistance programs
• Free or discounted legal services
• Opportunities through the Company's Foundation for volunteer opportunities