Solutions Engineer

Uncruise Adventures - Seattle, WA

Full-time

Seattle, WA

About the position

The Solutions Engineer at UnCruise Adventures plays a crucial role in the development and modernization of the company's IT ecosystem. This position is dynamic and involves working in various environments, from boat bridges to boardrooms, ensuring that the technology infrastructure operates smoothly and efficiently. The role requires a resourceful individual who can diagnose and resolve issues quickly while communicating effectively with users of varying technical skill levels.

Responsibilities

• Install and configure software and hardware
• Manage Satellite network systems and onboard network tools
• Set up accounts and workstations
• Monitor system performance and maintain systems according to vessel requirements
• Troubleshoot issues and outages
• Ensure security through access controls and firewalls
• Upgrade systems with new releases and models
• Develop expertise to train staff on new technologies
• Build an internal wiki with technical documentation, guides and IT policies
• Administer the current CRM Systems (Salesforce and Seaware)
• Assist with monitoring and updating system data
• Assist with ERP (Microsoft Dynamics)
• Develop and manage improvements to the system through project planning, coordination, training and support, and promotion of the new features
• Create new reporting capabilities using multiple databases and provide support functions as needed and respond to ad hoc reporting requests as needed
• Promote standardization of business processes across all teams and systems to ensure sustainable business practices and data integrity
• Produce documentation on processes, policies, application configuration and help-related materials
• Back up and assist with revenue department systems and functions
• Assist VP of Finance with development of analytic and reporting tools
• Leverage Microsoft's Power Platform to automate various tasks amongst various teams
• Assist with development of partial implementation of reservation system or similar projects
• Work with our MSP to resolve complex issues, and to provide an internal perspective to system management and user experience

Requirements

• Tenacious desire to 'Be Better' and never stop learning
• Be flexible and move at the speed of business
• Proven experience as a System Administrator, Network Administrator or similar role
• Experience with managing databases, networks (LAN, WAN) and VoIP systems
• Knowledge of system security
• Experience developing with GraphQL, Python and/or other languages
• Familiarity with various operating systems and platforms
• ERP / CRM Experience with a preference on Microsoft Dynamics, Salesforce and Seaware
• Hands on experience with integration and automation between systems, using REST API's, Microsoft's Power Platform or similar toolkits
• Knowledge of Cloud based tools and networks with a preference on Azure and the Office 365 toolkit
• Resourcefulness and problem-solving aptitude
• Excellent communication and teaching skills
• Salesforce Administrator Credentials
• BSc/Ba in Information Technology, Computer Science or a related discipline