Zoom - Raleigh, NC
posted 3 months ago
As a Solutions Engineer at Zoom, you will serve as the lead advocate for our customers, translating their technical needs into actionable product development recommendations. Your role will involve testing customer environments and driving demand for features internally within Zoom. A key aspect of this position is the ability to understand and articulate Zoom's architectural advantages to our customers, ensuring they are well-informed about how our solutions can address their collaboration challenges. You will work closely with Account Executives to propose and design tailored solutions that meet the specific needs of our clients. The Solutions Engineering team at Zoom is recognized as a trusted advisor to our customers, playing a vital role in delivering happiness through effective communication solutions. We pride ourselves on our ability to formulate and articulate technical solutions that demonstrate how Zoom can create efficiencies for our clients. As part of this team, you will be expected to present complex topics clearly and succinctly to audiences with varying levels of technical expertise, ensuring that all stakeholders understand the value of our offerings. In this role, you will be responsible for designing next-generation communication solutions for Zoom customers, conducting demos and proof of concepts for prospective clients, and architecting designs that help close deals. You will also be tasked with building market intelligence, working across multiple boundaries, and driving the overall vision of Zoom in the marketplace. Your ability to build rapport with clients through business acumen and executive presence will be crucial to your success in this position.