Solutions Engineer

Full-time - Mid Level

Austin, TX

About the position

As a Ninja Sales Engineer, you will be responsible for explaining the technical and functional aspects of the product or services we offer to the users, mainly on the post-sales side. You will also work closely with the sales team and provide technical advice on the products and services on the pre-sales side. Your role on the NinjaOne team will critically contribute to ensuring all of customers are equipped to best utilize our products.

Responsibilities

• Prepare and deliver technical presentations that explain our products or services to customers and prospects
• Guide our customers through the implementation of the NinjaOne solution
• Work closely with our sales teams to understand customer requirements and provide sales support
• Partner with our account management department to meet the needs of our existing customer
• Work a set schedule (8 am – 5 pm) with rotating on-call responsibilities
• Take initiative and provide prompt, accurate follow-up to tickets and support call
• Troubleshoot Windows
• Collaborate with Engineering, Product Management, and other internal departments to resolve critical product issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future release
• Share knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge base articles/solutions and procedures)
• Actively participate in the design of our consulting processes

Requirements

• 2+ Years’ experience as a Sales Engineer
• Proficient in Windows (Windows registry, services, etc.) and have working knowledge of Linux/Mac
• You exercise sound judgment and prioritize based on customer impact
• Polished verbal and written communication skills that deliver messages with a customer first mindset
• Ability to efficiently multi-task with several tools, work independently and prioritize tasks, honor rules of engagement, and follow policies, processes, and procedures
• You are highly organized
• Driven and Self-motivated you set the pace for your self and others around you

Nice-to-haves

• Bachelor’s degree preferred, but not required

Benefits

• Comprehensive benefits package, which includes medical, dental, and vision insurance
• 401(k) plan
• Unlimited PTO