SOS IT Infrastructure Support Analyst-Public Health

State of Nebraska - Lincoln, NE

Lincoln, NE

Executive, Legislative, and Other General Government Support

About the position

The DHHS Public Health Division is seeking a Temporary IT Infrastructure Support Analyst for our WIC Program. This position involves implementing and maintaining the first web-based participant Portal, testing, implementing, and maintaining updated technology resources related to the WIC data system and Participant texting, and creating data reports from the WIC data system. The role also includes network server support and coordination, researching and testing new IT products to increase program efficiencies, providing technical support to internal and external end-users, assisting with system back-ups, user management, and monitoring system performance, training end users, and acting as a liaison with WIC IT vendors.

Responsibilities

• Implementing and maintaining the first web-based participant Portal
• Testing, implementing, and maintaining updated technology resources related to the WIC data system and Participant texting
• Creating data reports from the WIC data system
• Network server support and coordination including software installation, troubleshooting, and maintenance
• Researching and testing new IT products to increase program efficiencies
• Providing technical support to internal and external end-users of the above systems
• Assisting with system back-ups, user management, and monitoring system performance
• Training, create and provide training for end users
• Acting Liaison with WIC IT vendors

Requirements

• Associate degree in computer science and two years of related technical and business experience
• Two years of related technical and business experience may substitute for the required education on a year-for-year basis
• Post-high school coursework in computer science and three years of related technical and business experience

Nice-to-haves

• Knowledge of IT ticketing systems
• Experience in IT network management, application development, or similar

Benefits

• Comprehensive package of pay
• Benefits
• Paid time off
• Retirement and professional development opportunities