F3 Technologies - Atlanta, GA

posted 4 months ago

Full-time - Entry Level
Atlanta, GA

About the position

F3 Technologies, Inc. is seeking a dedicated Field Implementation Technician to join our growing team. This position is essential for the installation, maintenance, replacement, and repair of Point of Sale (POS) systems at customer sites or remotely. The ideal candidate will possess strong technical skills and a passion for technology, as they will be responsible for troubleshooting technical issues and providing timely and effective solutions to our clients. The role requires excellent communication skills, as the technician will need to provide training and support to customers, ensuring they are comfortable and proficient with the systems installed. In addition to technical responsibilities, the Field Implementation Technician will maintain accurate records of work performed and parts used, ensuring that all documentation is up to date and accessible. Adherence to safety standards and protocols is paramount, as the technician will be working in various environments, sometimes requiring travel and flexible hours, including weekends. The technician will also be expected to perform other duties as assigned, contributing to the overall success of the team and the satisfaction of our clients. F3 Technologies, Inc. prides itself on its commitment to providing state-of-the-art enterprise technology solutions. Our team is dedicated to making the IT world a better and more automated place, focusing on the evolution of technology and enhancing the end-user experience. As a Field Implementation Technician, you will play a crucial role in this mission, ensuring that our clients receive the highest level of service and support.

Responsibilities

  • Install, maintain, replace, and repair Point of Sale systems at customer sites or remotely
  • Troubleshoot technical issues and provide timely and effective solutions
  • Provide training and support to customers as needed
  • Maintain accurate records of work performed and parts used
  • Communicate with customers and team members in a professional and courteous manner
  • Adhere to safety standards and protocols at all times
  • Perform other duties as assigned

Requirements

  • High school diploma or equivalent required; associate's degree or technical certification a plus
  • Strong technical skills and knowledge of POS systems
  • Ability to read and interpret technical manuals and schematics
  • Excellent problem-solving and troubleshooting skills
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Valid driver's license and reliable transportation
  • Reliable Laptop (Mac or PC)
  • Willingness to travel
  • Willingness to work flexible hours and sometimes on weekends
  • Strong Work Ethic
  • Team Player and willingness to train others
  • Previous POS experience a plus
  • Previous Restaurant experience a plus
  • Must be 21+

Nice-to-haves

  • Associate's degree or technical certification
  • Previous POS experience
  • Previous Restaurant experience

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Critical Illness insurance
  • Life insurance after 90 days
  • Unlimited Paid Time Off (PTO)
  • Sick/Mental Health time
  • 401K with employer Match
  • Many paid holidays
  • Paid Maternity/Paternity leave after 1 year
  • Company Provided Cell Phone
  • Yearly Tools Allowance
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