Spa Front Desk Agent

About the position

The Spa Front Desk Agent at the Omni Grove Park Inn is responsible for managing the reception area of The Spa, ensuring a welcoming environment for guests. This role involves greeting guests, answering inquiries about spa services and products, booking appointments, and handling guest check-ins and billing. The position requires a friendly demeanor and a passion for customer service, contributing to the hotel's reputation for exceptional service.

Responsibilities

• Perform guest check-in responsibilities, including billing for their services and reviewing guest's itinerary.
• Acknowledge and greet everyone who enters and leaves The Spa, using guests' proper names and thanking them upon departure.
• Confirm appointments and call late or no-show guests, responding accordingly.
• Schedule spa appointments and accurately confirm them in accordance with Omni Hotel & Resorts Moments of Service.
• Up-sell, cross-sell, and pre-sell The Spa's services and products.
• Receive guest feedback/complaints and, with supervision, resolve any guest/staff issues as they arise.
• Become proficient with Resort Suite software to accurately book, change, and cancel appointments.

Requirements

• Previous customer service experience is required.
• High school diploma or equivalent.
• Must be able to communicate effectively in a professional business environment.
• Must have the ability to stand for 7 hours per day.
• Ability to lift, carry, push, pull 30 lbs.
• Must be able to work a schedule including weekends and holidays.

Benefits

• Hourly rate of $19.00 - $22.00/hr including a portion of the service charge.