About the position
Massage Heights is seeking passionate individuals who thrive in a fast-paced team environment and are eager to help people. We offer a competitive compensation package that includes guaranteed $1/hour increases every six months and quarterly bonuses. Candidates must be flexible with their schedules, as the role requires working 3-5 shifts per week, including weekends, with a mix of morning and evening shifts. Reliable transportation is essential for commuting between our eight locations.
Responsibilities
- Greet Guests and Members with warm, welcoming, and positive energy
- Answer phones with fantastic phone etiquette, including upbeat tone and articulation
- Maintain a mature temperament
- Build rapport with Guests and Members while waiting in the lobby
- Schedule appointments, check Guests and Members in and out, and collect payments within our robust software system
- Present/sell membership programs to new Guests
- Retain Members by providing an excellent client experience
- Work efficiently in a fast-paced environment
Requirements
- Must have reliable transportation to commute between all eight of our locations
- Must have outstanding customer service and problem-solving skills
- Must have a positive attitude
- Must have friendly and professional phone etiquette
- Must have the ability to objectively receive feedback and integrate it into your work
- Must have the flexibility to work a non-traditional schedule
- Must have the ability to multi-task
Benefits
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
Job Keywords
Hard Skills
- Customer Service
- Problem Solving
- Rapport Building
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