Spa/Hospitality Manager

$50,000 - $65,000/Yr

The Woodhouse Day Spa - Red Bank, NJ

Full-time - Mid Level

Red Bank, NJ

Amusement, Gambling, and Recreation Industries

About the position

The Spa/Hospitality Manager at The Woodhouse Day Spa is responsible for leading and training the hospitality team to deliver exceptional guest experiences in a luxury spa environment. This role involves overseeing daily operations, ensuring service excellence, and mentoring staff to maintain high standards of hospitality. The ideal candidate will have a strong background in hospitality management and a passion for guest satisfaction.

Responsibilities

• Lead, train, and develop the hospitality team to deliver a world-class luxury spa experience.
• Conduct regular training sessions on customer service, guest relations, and operational procedures.
• Mentor staff and provide ongoing feedback to ensure team members perform at their best.
• Ensure guests receive exceptional service from check-in to departure, anticipating needs and addressing concerns promptly.
• Develop and implement strategies to enhance the overall guest experience and exceed expectations.
• Handle guest inquiries and resolve complaints in a professional and timely manner.
• Oversee daily operations, ensuring smooth and efficient functioning of all hospitality services.
• Monitor staff schedules, attendance, and productivity to optimize workforce management.
• Maintain high standards of cleanliness, service, and overall spa ambiance in line with luxury expectations.
• Conduct regular inspections of the spa facilities and ensure compliance with health and safety regulations.
• Assist in managing budgets, controlling costs, and optimizing revenue without compromising service quality.
• Oversee inventory control for hospitality-related supplies and amenities.
• Collaborate with senior management to report on performance metrics, guest feedback, and operational issues.
• Develop and implement strategies to improve operational efficiency and customer satisfaction.

Requirements

• Bachelor's degree in Hospitality Management, Business, or a related field (preferred).
• Proven experience (3+ years) in hospitality management, preferably within a luxury spa or hotel setting.
• Strong leadership skills with a focus on team development and training.
• Excellent communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
• Passion for delivering exceptional guest experiences.

Nice-to-haves

• Knowledge of spa or wellness center operations.
• Experience with budgeting, inventory control, and cost management.
• Proficiency in hospitality management software.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off
• Employee discounts on spa services and products
• Professional development opportunities