Spa Manager

$41,600 - $49,920/Yr

Hand & Stone - Dr Phillips/Windermere - Windermere, FL

Full-time - Mid Level

Windermere, FL

About the position

The Spa Manager at Hand & Stone - Dr Phillips/Windermere is responsible for overseeing the overall operation of the spa, focusing on maximizing profits through exceptional customer service and satisfaction. This role requires a dynamic leader who can motivate staff, implement effective marketing strategies, and ensure operational efficiency. The Spa Manager will also be accountable for achieving sales targets and fostering a positive workplace culture.

Responsibilities

• Overcome objections during the sales process and increase the membership base.
• Create marketing strategies aimed at maximizing revenue and profits.
• Perform data analysis that drives business decisions and success.
• Use sound judgment, work independently, with minimal supervision.
• Plan and direct to meet the daily needs of the operation.
• Track staff schedules efficiently to optimize capacity, revenue, and profits.
• Maintain the utmost cleanliness and soothing ambiance of the premises.
• Manage inventory effectively.
• Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
• Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.
• Hire, train, supervise, develop, mentor all team members according to Hand & Stone policies and procedures.
• Motivates and empowers the team to achieve high standards.

Requirements

• 3 years of experience in a managerial role or similar position.
• Strong communication skills.
• Proven sales and marketing skills.

Nice-to-haves

• Spa experience is a plus, but not required.

Benefits

• Competitive compensation
• Commission opportunities and generous bonuses
• Employee discounts