About the position
At MGM Resorts International, the Spa Operations Shift Manager plays a crucial role in ensuring the smooth day-to-day operations of the Spa, Salon, and Barber shop. This position is not just about managing the facilities; it’s about creating an environment that embodies the excitement and diversity that MGM Resorts is known for. The Spa Operations Shift Manager is responsible for upholding show standards for both guests and team members, ensuring that every interaction reflects the high-quality service that MGM Resorts promises. This role requires a proactive approach to guest satisfaction, as the manager will be tasked with resolving any guest-related concerns in a timely and professional manner. In addition to guest relations, the Spa Operations Shift Manager will oversee staffing and supply levels to ensure that the team is equipped to provide superior service. This includes monitoring the Spa appointment book and retail areas to maximize revenue opportunities. The ideal candidate will be detail-oriented, able to handle multiple tasks simultaneously, and possess excellent communication skills. They will take pride in their work and enjoy helping others, making a positive impression on both guests and team members alike. The position requires flexibility, as the Spa Operations Shift Manager must be able to work various shifts, including weekends and holidays. This role is perfect for someone who thrives in a fast-paced environment and is passionate about the spa and salon industry. With a focus on both professional and personal development, MGM Resorts offers a unique opportunity to be part of a team that is dedicated to providing unforgettable experiences for guests while fostering a collaborative and inclusive workplace culture.
Responsibilities
- Oversee daily operations within the spa, salon, and barber shop to ensure guest and employee satisfaction.
- Uphold all departmental policies and procedures, including safety and sanitation policies.
- Provide timely and professional resolution of any guest-related concerns.
- Maintain efficient staffing and supply levels needed to provide superior service.
- Monitor Spa appointment book and retail areas to maximize all revenue opportunities.
Requirements
- High school diploma or GED.
- Two (2) years of supervisor/managerial experience.
- Able to work various shifts, including weekends and holidays.
Nice-to-haves
- Experience in retail, spa, and salon.
- Describes themselves as detail-oriented.
- Enjoys helping others and likes to make a good impression.
- Excellent organizational skills to function effectively under time constraints and within established deadlines.
- Effective listening abilities with strong judgment skills.
- Excellent customer service skills and interpersonal skills.
- Ability to take ownership and initiative and work independently.
Benefits
- Wellness incentive programs to help you stay healthy physically and mentally.
- Access to company hotel, food and beverage, retail, and entertainment discounts.
- Spa employees receive 50% off services and 40% retail in the Spa, Salon, and Barber Shop.
- Free meals in our employee dining room.
- Free parking on shift.
- Healthcare, financial, and time off benefits.
- Professional and personal development through programs and networking opportunities.
