The Bay Club - Los Gatos, CA
posted 16 days ago
Los Gatos, CA
Amusement, Gambling, and Recreation Industries
About the position
This position is responsible for welcoming guests and creating a positive first impression, booking appointments, and maintaining a clean and inviting reception area. Associates are responsible for providing exceptional customer service, creating an environment of hospitality and luxury, and consistently demonstrate a positive and professional attitude.
Responsibilities
- Greet members and guests upon arrival to Sanctuary Spa
- Check guests into the spa & direct them where to go for appointments
- Book appointments, provide information about Sanctuary Spa and services
- Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business
- Operate cash register
- Process payments
- Manage/handle cash and balance cash drawer each shift
- Perform opening and/or closing duties, as required
- Answer and transfer phone calls
- Assist in maintaining the cleanliness and stock levels of spa lobby, retail displays and Relaxation Room
- Assist with Laundry duties
- Communicate timely and follow up, as appropriate
- Provide membership sales team with guest/prospect lead contact information
- Active participation in required events, required programs, required meetings and required trainings
- Maintain cleanliness of Relaxation Room and stock level of items
