Spa Sales Manager

Hand & Stone - Woodhaven, MI

Full-time - Mid Level

Woodhaven, MI

251-500 employees

Personal and Laundry Services

About the position

The Spa Sales Manager at Hand & Stone will oversee the operations of a new spa location in Woodhaven, MI, focusing on maximizing profits through exceptional customer service and effective sales strategies. This role requires a dynamic leader who can motivate staff, implement marketing strategies, and ensure a high level of customer satisfaction while maintaining operational efficiency.

Responsibilities

• Overcome objections during the sales process and increase the membership base
• Create marketing strategies aimed at maximizing revenue and profits
• Perform data analysis that drives business decisions and success
• Use sound judgment, work independently, with minimal supervision
• Plan and direct to meet the daily needs of the operation
• Track staff schedules efficiently to optimize capacity, revenue, and profits
• Maintain the utmost cleanliness and soothing ambiance of the premises
• Manage inventory effectively
• Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints
• Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations
• Hire, train, supervise, develop, mentor all team members according to Hand & Stone policies and procedures
• Motivates and empowers the team to achieve high standards

Requirements

• Excellent interpersonal skills
• Proven sales and marketing expertise
• Strong leadership abilities to manage a diverse staff
• Effective communication skills to connect with staff and stakeholders
• Excellent organizational skills
• Empathy and the ability to understand customer needs
• Spa experience is a plus, but not required

Benefits

• Bonus based on performance
• Company parties
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development
• Wellness resources