Spa Supervisor

Wind Creek Chicago - Hazel Crest, IL

Full-time - Mid Level

Hazel Crest, IL

About the position

The Spa Supervisor is responsible for overseeing the daily operations of the spa, ensuring exceptional service and guest satisfaction while meeting profitability goals. This role involves leading and training spa employees, managing staff productivity, and maintaining high standards of service and operations. The Spa Supervisor plays a crucial role in creating a welcoming environment for guests and employees alike, embodying the company's values and commitment to excellence.

Responsibilities

• Supervise daily activities and duties of spa employees.
• Provide leadership to meet profitability goals and enhance guest satisfaction.
• Coordinate employee relations, training, and staff productivity.
• Maintain knowledge of treatments and guest satisfaction issues.
• Ensure compliance with company and department standards.
• Administer computer operations and manage retail product merchandising.
• Create staff schedules based on business volumes and guest demand.
• Monitor strategies to increase revenue and employee retention.
• Act as a liaison between employees and spa director to resolve conflicts.
• Conduct employee appraisals and facilitate training modules.
• Communicate company policies and ensure employees are informed of changes.
• Maintain confidentiality regarding guest and employee information.
• Develop relationships with vendors and organizations.
• Uphold the ISPA Code of Conduct.

Requirements

• High school diploma or GED required.
• Associate's degree in a related field or equivalent experience required.
• Two years of full-service spa supervisory experience required.
• Three years of experience in a full-service spa/salon required.
• Proficient in Microsoft Word and Excel, with a typing speed of 25 words per minute.
• Ability to perform basic mathematical operations and statistical inference.
• Demonstrated leadership abilities with progressive supervisory experience.
• Occupational License required or ability to obtain one.

Nice-to-haves

• License or training in massage therapy, aesthetics, or cosmetology.
• Experience with spa software and email programs.

Benefits

• Competitive salary range of $40.1K - $50.8K per year.
• Opportunities for professional development and training.
• Employee discounts on spa services.