Spa Supervisor

Wind Creek Chicago - Hazel Crest, IL

Full-time - Mid Level

Hazel Crest, IL

About the position

The Spa Supervisor is responsible for overseeing the daily operations of the spa, ensuring exceptional service and profitability while leading a team of spa employees. This role involves managing employee relations, training, and maintaining high standards of guest satisfaction. The Spa Supervisor plays a crucial role in creating a positive environment for both guests and staff, aligning with the company's mission to provide an engaging and enjoyable experience.

Responsibilities

• Supervise daily activities and duties of spa employees.
• Ensure employee and guest satisfaction while meeting profitability goals.
• Coordinate employee relations, training, and staff productivity.
• Maintain knowledge of treatments and guest satisfaction issues.
• Administer computer operations and manage retail product merchandising.
• Create schedules to ensure appropriate staffing levels based on business volumes.
• Monitor strategies to increase revenue, profitability, and guest satisfaction.
• Act as a resource between employees and spa director to resolve conflicts.
• Conduct employee appraisals and evaluations of Spa Associates.
• Facilitate training modules related to spa services and programs.
• Communicate relevant company information to employees and ensure procedural adherence.
• Maintain confidentiality regarding guest and employee information.
• Develop and maintain relationships with vendors and organizations.

Requirements

• Must be at least 21 years of age.
• High School diploma or GED required.
• Associate's Degree in a related field or equivalent experience required.
• Two years of full-service spa supervisory experience required.
• Three years of experience in a full-service spa/salon required.
• Proficient in Microsoft Word and Excel, with a skills test required.
• Ability to type 25 words per minute, skills test required.
• Must be able to perform basic mathematical operations and concepts.
• Demonstrated leadership abilities with progressive supervisory experience required.
• License or training in massage therapy, aesthetics, or cosmetology required.

Nice-to-haves

• Experience with spa software and email programs.
• Ability to lift and carry items weighing over 75 pounds.
• Willingness to travel for training as required.

Benefits

• Competitive salary
• Opportunities for professional development
• Employee discounts on spa services
• Flexible scheduling options
• Health and wellness programs