<span>Account Manager, Wholesale</span>

About the position

The Account Manager position at Pilot Company is primarily focused on managing existing client relationships within the wholesale distribution sector. This role involves direct customer interaction, ensuring client satisfaction, and collaborating with the Branded Sales Team to maintain high service standards. The Account Manager will also be responsible for contract negotiations, project management for rebranding, and compliance monitoring, all while providing feedback to enhance operations and customer experience.

Responsibilities

• Manage existing client relationships and ensure customer satisfaction with SC Fuels.
• Consult and counsel with customers on business practices and operations.
• Negotiate and execute contract renewals with existing customers.
• Project manage rebranding of sites post contract execution.
• Review and manage brand mystery shop programs to ensure high performance.
• Communicate marketing programs and promotions to clients.
• Monitor and manage contract compliance with clients.
• Maintain a high level of relevant knowledge to connect with customers effectively.
• Network with colleagues, suppliers, and vendors to share best practices.
• Maintain relevant data on prospects and customers in CRM.
• Use problem-solving skills to address and resolve issues promptly.
• Assist in resolving consumer complaints when necessary.
• Provide feedback to management on operational enhancements and market trends.

Requirements

• 3-5 years of relevant industry sales and/or customer service experience.
• Experience in wholesale distribution or franchising preferred.
• A college degree or equivalent experience in account management.
• Ability to travel within assigned region using own transportation about 75% of the time.
• Good driving record.
• Ability to lift boxes/equipment weighing up to 30 pounds.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid holidays
• Paid time off
• Vision insurance