<span>ACE Club Representative</span>

Unclassified - Rancho Mirage, CA

Full-time - Entry Level

Rancho Mirage, CA

About the position

The ACE Club Representative serves as the initial guest contact and key data entry clerk for the ACE Club database. This role focuses on developing guest loyalty and relationships, providing excellent customer service, and assisting with marketing programs to attract and retain guests at the Agua Caliente Casino. The representative will engage with guests, manage database information, and support promotional activities.

Responsibilities

• Convey terms of ACE Program and explain qualification requirements to prospective gaming guests.
• Assist in making reservations for guests for outlets on property and arrange transportation as needed.
• Identify and initiate relationships with new guests for possible enrollment into the players club.
• Record and report database information to management and assist in updating database files.
• Assist guests both over the phone and in person, providing excellent service.
• Issue complimentary items for guests as designated by management.
• Issue and reprint club cards to guests.
• Communicate marketing activities, promotions, and amenities available to guests.
• Assist in implementing promotional programs to attract and retain customers.
• Perform cash and credit card transactions associated with event ticket sales when assigned to the box office.
• Assist with special events and promotions as required.
• Conduct tours of the gaming floor and related facilities, demonstrating knowledge of all Tribal properties and entities.
• Ensure bank is counted and balanced with the Cash Cage when acting as gift shop clerk.
• Maintain redemption items inventory and recommend purchases of incentives/merchandise.
• Clear, clean, reset, and maintain station during shift.
• Handle guest receipts according to internal casino policy.

Requirements

• High school diploma or GED.
• Some demonstrated customer service experience and/or training or a combination of education and experience.
• Computer literate with good oral and written English communication skills.
• Multi-lingual skills are desirable with good phone etiquette.

Nice-to-haves

• Experience in a casino or hospitality environment.
• Knowledge of marketing programs and guest loyalty initiatives.

Benefits

• Full-time employment with potential for career growth.
• Employee discounts on services and amenities.