<span>Assistant Director of Advancement Operations</span>

Lawrence University - Appleton, WI

Full-time

Appleton, WI

Educational Services

About the position

The Assistant Director of Advancement Operations at Lawrence University plays a crucial role in supporting the university's mission and fundraising efforts. This position requires a blend of strategic thinking and operational execution, focusing on data-informed decision-making. The Assistant Director collaborates with various departments to enhance the effectiveness of the Advancement division, ensuring accurate data management and reporting to facilitate fundraising initiatives.

Responsibilities

• Respond to data requests from staff within Advancement or other university offices utilizing database and information processing tools to provide accurate donor and constituent data.
• Support fundraising goals through collaboration with advancement staff on fundraising strategies and segmentation for a multi-channeled approach that includes direct mail, email, phone, social media, and peer outreach.
• Manage periodic tasks such as daily gift receipt/acknowledgment process and running, saving, and distributing weekly fundraising progress reports.
• Monitor and improve the integrity of Advancement data through audits and updates of constituent bio-demographic records.
• Develop proactive strategies to improve the integrity of the data in the Advancement Office.
• Write and maintain documentation on business procedures and data tools under the direction of Advancement Operations management.
• Serve as team leader for duplicate ID resolution, resolve duplicate records, and proactively prevent their creation.
• Establish and maintain effective relationships with those who contact Advancement Operations.
• Serve as backup for gift processing and records specialists and be proficient in all aspects of gift processing and data entry.
• Provide excellent customer service to internal and external stakeholders.
• Handle other information-related projects as requested.

Requirements

• Bachelor's degree or equivalent work experience (minimum of three years in a data-processing work environment).
• Three or more years of experience in data management with a solid understanding of data processing methodologies.
• Highly resourceful problem-solver who can manage a complex workload and prioritize tasks in a deadline-driven and goal-oriented environment.
• Ability to follow detailed procedures for processing; recognize when procedures or records need updating with a high level of accuracy, attention to detail, and confidentiality; and work independently.
• Strong working knowledge of computer skills to include internet navigation, email usage, and word processing.
• Proficient in Microsoft Office, including Excel skills such as data manipulation, formulas, and pivot tables.
• Experience with Banner or similar database systems and reporting tools.
• Team player with strong communication and customer service skills.