<span>Assistant General Manager - Youth Sports Facility</span>
Career Connections Inc. Staffing Services - Warwick, RI
posted 3 months ago
About the position
The Assistant General Manager (AGM) at our Youth Sports Facility in Warwick, RI, plays a crucial role in the management and operation of our premium children's sports and recreation franchise. This position is designed for individuals who are passionate about health, wellness, and the fitness development of youth. The AGM will work closely with the General Manager to ensure that the facility operates smoothly and efficiently, providing top-quality athletic lessons to our students. With over 150 locations across the United States, our franchise is rapidly expanding, and we are looking for a dynamic leader to help foster a strong, upbeat company culture and a team-oriented environment. In this role, the AGM will be responsible for managing, mentoring, coaching, and evaluating the performance of lower-level managers and staff. This includes overseeing the hiring, training, and scheduling of all staff members to ensure that they meet the high standards of our facility. The AGM will greet members and guests with enthusiasm, creating a fun and positive atmosphere for children and families. Additionally, the AGM will work with the General Manager to set monthly, weekly, and daily targets to meet operational goals and exceed membership sales and budgets. The AGM will also enforce company policies and procedures, conduct regular in-service training, and performance reviews to maintain quality lessons. Planning and participating in community events and program promotions will be essential for marketing and generating member leads. The AGM will communicate effectively with staff regarding member feedback, equipment status, and scheduling, while also overseeing scheduling optimization. This position requires a strong focus on meeting performance metrics, revenue management, inventory control, payroll, and facilities maintenance. The AGM will be expected to perform all other duties as assigned, contributing to the overall success of the facility.
Responsibilities
- Manage, mentor, coach, develop, and evaluate the performance of all lower-level managers and staff.
- Monitor the hiring, training, and scheduling of all lower-level staff alongside the General Manager.
- Greet members and guests promptly, enthusiastically, and with a smile to create a fun and positive entrance for children and families.
- Develop a high energy workplace culture through contests and incentive-based motivation.
- Work with the General Manager on setting monthly, weekly, and daily targets for meeting goals.
- Properly manage and exceed membership sales and operational budgets.
- Enforce all company policies and procedures for daily operations.
- Conduct regular in-service trainings and performance reviews to ensure lower-level staff is providing quality lessons up to company standards.
- Plan, promote, and participate in networking/community events and program promotions to effectively market and generate member leads.
- Communicate with staff on member feedback, equipment and operational status, scheduling, and subbing.
- Oversee scheduling optimization.
- Ensure company branding through consistency and continuity in all actions.
- Responsible for meeting performance metrics (KPI's), revenue, ordering, inventory, payroll, cost controls, and facilities maintenance.
- Perform all other duties assigned.
Requirements
- Associate or bachelor's degree preferred but not required.
- Management experience required, including directly overseeing all aspects of staff management from hiring, training, supporting, discipline, and termination.
- Must be eager to learn and continue professional development and education.
- Must be friendly, vibrant, and outgoing.
- Excellent customer service skills.
- Previous sales experience, with strong sales skills (experience working in a membership-based facility preferred).
- Leadership & management experience with children in recreation, sports, swimming, aquatics, fitness, gym, retail, athletics, coaching, summer camp, daycare, education, waterpark, entertainment, etc. preferred.
- Able to multi-task and excel in a busy and team-oriented environment.
- Evening and weekend availability required.
Benefits
- Quarterly Bonus Opportunity
- Flexible hours
- Growth Opportunities
- PTO
- Paid holidays
