Vjb Vineyards & Cellars - Kenwood, CA

posted 3 months ago

Full-time - Entry Level
Kenwood, CA

About the position

The Assistant Hospitality Manager plays a crucial role in delivering exceptional hospitality and creating unparalleled experiences for guests visiting the winery's tasting room. This position acts as the face of the winery, ensuring that every guest interaction reflects the brand's values and commitment to quality service. The Assistant Hospitality Manager is responsible for managing the piazza environment and overseeing team members to maintain a welcoming atmosphere. This role also involves handling group bookings and initial event inquiries, ensuring that all guest needs are met efficiently and professionally. In addition to guest relations, the Assistant Hospitality Manager is tasked with brand management through community outreach initiatives. This includes coordinating and maintaining the winery's social media presence, which is vital for engaging with customers and promoting events. The role also requires oversight of all in-house printed materials, ensuring that they align with the winery's branding and messaging. When necessary, the Assistant Hospitality Manager will assist with tasting room management, contributing to the overall look and feel of the staff and the VJB property. The ideal candidate will be an enthusiastic ambassador for the VJB brand, demonstrating a strong ability to work both independently and as part of a team. A professional sales aptitude is essential, along with a passion for wine and a commitment to delivering exceptional hospitality. This position requires excellent oral and written communication skills, strong customer relations abilities, and a detail-oriented approach to tasks. The Assistant Hospitality Manager must also possess the physical stamina to stand for long periods and lift up to 50 lbs as needed.

Responsibilities

  • Manages piazza environment and team members
  • Responsible for group bookings and initial event inquiries
  • Responsible for brand management via community outreach
  • Coordinates and maintains social media
  • Responsible for all in-house printed materials
  • Assists with tasting room management when needed
  • Responsible for the overall look of staff and VJB property
  • Acts as an enthusiastic ambassador of the VJB brand
  • Works as part of a team and independently without supervision
  • Demonstrates a professional sales aptitude

Requirements

  • College degree or equivalent experience in a related field
  • Oral communication skills
  • Written communication skills
  • Customer relations experience
  • Customer service skills
  • Math aptitude
  • Computer literacy
  • Professionalism
  • Leadership ability
  • Time management skills
  • Stress management skills
  • Problem-solving skills
  • Multi-tasking ability
  • Detail-oriented
  • Ability to work in a team environment
  • Ability to stand for long periods of time
  • Ability to lift up to 50 lbs

Benefits

  • 401(k)
  • Employee discount
  • Paid training
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