<span>Asst Dept Mgr Starbucks - Gainesville, TX</span>

Tom Thumb • Gainesville, TX

370d

About The Position

The Assistant Department Manager at Starbucks in Gainesville, TX, is responsible for maintaining a high level of customer service and overseeing the daily operations of the Starbucks department. This role involves managing staff, ensuring product quality, and maintaining cleanliness and safety standards within the store. The Assistant Manager will also engage in sales techniques, handle customer complaints, and ensure compliance with company policies.

Requirements

• Experience in a retail or food service environment.
• Strong customer service skills and ability to engage with customers effectively.
• Knowledge of food safety and sanitation standards.
• Ability to operate kitchen equipment and electronic cash registers.
• Experience in scheduling and training employees.

Nice To Haves

• Previous management experience in a retail or food service setting.
• Familiarity with inventory management and control processes.
• Ability to implement promotional displays and sales techniques.

Responsibilities

• Maintain an atmosphere of enthusiastic customer awareness with an emphasis on providing fast and friendly customer service.
• Assist customers by making product suggestions and filling special orders.
• Answer and respond to incoming calls appropriately.
• Receive and appropriately resolve customer complaints and report to the Store Director as needed.
• Engage in suggestive selling and other sales techniques via telephone, in-store intercom, and one-on-one customer interaction.
• Oversee and assist with all department duties such as preparation, brewing, and serving food items.
• Implement proper and efficient product preparation and packaging techniques.
• Use and operate related equipment such as kitchen utensils, conventional and microwave ovens, coffee grinder, coffee machine, espresso machine, blenders, printers, and pallet jacks.
• Maintain hot and cold foods to company standards.
• Brew coffee and tea.
• Operate electronic cash register to total customer's final bill, accept payment, and make correct change for customers.
• Maintain case cleanliness and visual appeal.
• Ensure the proper cleanliness, sanitation, and appearance of the Starbucks area and equipment, ensuring a safe work environment.
• Ensure temperatures are maintained in all phases of preparation, display, and storage.
• Schedule, supervise, train, and assign duties to department employees.
• Train employees on store policies, sales, and record-keeping procedures.
• Identify and train employees with high potential for advancement opportunities.
• Plan daily operations and monitor production processes following company procedures and profitability.
• Prepare sales and inventory reports and take physical inventory every 4 weeks.
• Control inventory to ensure adequate product quantity, quality, and freshness, maintaining inventory levels according to division directives.
• Stock and rotate product, maintaining and organizing the cooler.
• Understand opening and closing department procedures.
• Build displays, rotate, and discard outdated or spoiled products.
• Monitor employee productivity and evaluate overall performance.
• Initiate personnel actions such as pre-employment interviews, transfers, promotions, and disciplinary actions.
• Implement effective promotional and seasonal displays.
• Perform receiving duties including breaking down loads, verifying orders using invoices, inspecting quality, reporting shortages, stocking, and rotating product.

Benefits

• Employee discounts on products and services.
• Health insurance options.
• 401k retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees