Napleton Automotive Group - West Palm Beach, FL
posted 18 days ago
Full-time - Entry Level
West Palm Beach, FL
1,001-5,000 employees
About the position
The Automotive Warranty Administrator at Ed Napleton Automotive Group is responsible for managing the warranty claims process, including preparing, submitting, and following up on claims. This role is crucial in ensuring that all warranty paperwork is processed accurately and efficiently, while also maintaining communication with the factory or distributor regarding claims and recalls. The position offers an opportunity to work within one of the largest automotive dealership groups in the country, providing a stable and growth-oriented environment.
Responsibilities
- Prepares, submits, and follows up on warranty claims.
- Processes all warranty paperwork, ensuring proper documentation and verifies criteria required by factory or distributor.
- Keeps abreast of all factory recalls and announcements.
- Arranges for parts to be shipped to the factory or distributor and resubmits all rejected claims promptly.
- Assists with body shop warranty claims and follows up on outstanding claims.
- Reconciles all warranty receivables and works with the accounting department to obtain payments.
- Keeps track of all warranty parts by noting the repair order number, date of replacement and date on which part may be disposed.
- Maintains all service and customer records as required by the warrantor.
Requirements
- High school diploma or equivalent.
- Previous Automotive Warranty Administrative experience required.
- CDK experience highly desirable.
- Must be detail oriented and have strong organizational ability.
- Excellent verbal and written communication skills.
Nice-to-haves
- CDK experience (1 year preferred).
Benefits
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
