<span>Bilingual Call Center Agent</span>

$41,600 - $41,600/Yr

Joshua Sarratt - Phoenix, AZ

Full-time - Entry Level

Remote - Phoenix, AZ

Administrative and Support Services

About the position

The Bilingual Call Center Agent position is a full-time, contract role focused on providing exceptional customer service to individuals and businesses regarding tax compliance and inquiries. The agent will handle inbound calls, resolve issues, and educate taxpayers on resources and policies, all while maintaining a positive attitude and meeting performance expectations.

Responsibilities

• Answering incoming phone calls in a fast-paced environment.
• Resolving Tier 1 level issues.
• Reviewing taxpayer accounts.
• Verifying, gathering, and simultaneously updating key information.
• Educating taxpayers on online resources and current tax policies.
• Submitting requests for payment arrangements.
• Participating in all team engagement activities.
• Meeting performance expectations.

Requirements

• Strong ability to multitask.
• Basic use of Microsoft Word, Excel, and Google Workspace.
• Basic math skills (addition, subtraction, multiplication, and division).
• Excellent written and verbal communication skills.
• Great interpersonal skills.
• Ability to retain knowledge easily.
• Creative problem-solving skills.
• Goal-oriented and organized.

Nice-to-haves

• Spanish-speaking preferred.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance