<span>Block Advisors Office Manager</span>

$82,000 - $131,000/Yr

H&R Block - Northbrook, IL

Full-time - Manager

Northbrook, IL

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Office Manager at H&R Block is responsible for leading and developing associates in Block Advisors Offices, ensuring an outstanding client experience and achieving growth objectives. This role involves managing office operations, staffing, and logistics while fostering a positive team environment and integrating the firm into Block Advisor's platforms.

Responsibilities

• Manage office staffing, operations, and logistics for assigned Office(s).
• Partner with the BA Transformation Manager to create and implement office-level integration plans, growth plans, and client growth targets.
• Assist in recruiting and interviewing candidates for tax office associate positions.
• Build an engaging team environment by training and coaching associates while holding them accountable to execute on Standard Operating Procedures (SOP).
• Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management for staff in all offices.
• Travel between 2-3 offices as required.

Requirements

• Minimum 2-3 years of People Management experience, with the demonstrated ability to grow and develop associates.
• Demonstrated aptitude for growth plan execution and ability to lead towards a growth culture.
• Strong analytical, decision-making, and judgment skills with the ability to function well in a fast-paced environment with minimal supervision.
• Computer proficient with the ability to use MS Office.
• Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs.

Nice-to-haves

• Multi-unit people management experience in the retail, restaurant, banking, or other related industry.

Benefits

• Medical and prescription drug coverage
• H&R Block Retirement Savings Plan (401(k) Plan)
• Employee Assistance Program
• (Virtual) fitness center programs
• Associate discount program
• Business Travel Accident Insurance
• Associate Tax Prep benefit