Telhio Credit Union - Hamilton, OH
posted 18 days ago
Full-time - Manager
Hamilton, OH
Credit Intermediation and Related Activities
About the position
As a Branch Relationship Manager at Telhio Credit Union, you will lead a full-service branch team, focusing on delivering exceptional service and innovative financial solutions to members. Your role involves managing branch performance, developing team members, and fostering a positive work culture while ensuring compliance with regulations.
Responsibilities
- Lead, plan and manage branch financial performance.
- Direct, manage and develop Tellers, Relationship Bankers and other branch team members through effective training and coaching methods.
- Inspire each member of the branch team to achieve their individual performance standards and deliver extraordinary service.
- Work directly with members to build relationships and uncover their needs through member solutions.
- Provide solutions to member problems and handle escalated issues.
- Attend community events and volunteer opportunities.
- Comply with all applicable Telhio policies and procedures, as well as federal, state, and local regulations.
Requirements
- Five or more years of experience leading and managing others.
- Three or more years of financial services experience.
- Effective oral and written communication skills.
- Excellent time management and scheduling experience.
- Must have a valid driver's license.
- Must be able to pass a background check including: Credit, Drug Screen, Criminal and bondability.
Nice-to-haves
- Ability to work some Saturday hours.
Benefits
- Several medical plan options
- Dental insurance
- Free vision insurance
- Free life insurance
- Free disability insurance
- 6% matching and immediately vested 401(k) plan
- Generous schedule for 14 paid holidays, vacation and personal time
- Opportunity for personal career growth, continued education and mentorship programs
- Volunteer opportunities impacting the local community
