Supreme Garage Door Repair-posted about 1 year ago
$33,280 - $37,440/Yr
Full-time • Entry Level
Carrollton, TX
11-50 employees

The Call Center Representative at Supreme Garage Door Repair, LLC is a full-time role focused on delivering exceptional customer service through effective communication and appointment scheduling. The position requires multitasking abilities to handle a high volume of calls while maintaining professionalism and accuracy in a fast-paced environment. This role is integral to the company's growth and customer satisfaction efforts.

  • Answer incoming calls from customers, providing exceptional customer service and addressing inquiries promptly.
  • Schedule and confirm appointments, ensuring accurate coordination between customers and job assigners.
  • Perform light office duties, including data entry, filing, and maintaining accurate records.
  • Utilize basic computer skills to navigate software and communicate effectively with team members.
  • Exhibit excellent organizational and multitasking abilities to handle a high volume of calls and appointments.
  • Minimum of 1 year of call center experience, demonstrating proficiency in handling various call center operations and customer service protocols.
  • Strong computer skills, including proficiency in standard office software and the ability to learn and effectively utilize software.
  • Ability to maintain a professional demeanor in all interactions, showing empathy, patience, and problem-solving skills.
  • Excellent organizational and multitasking abilities, allowing you to handle multiple tasks and prioritize effectively in a fast-paced environment.
  • Detailed note taking abilities and exceptional communication skills.
  • Career growth opportunities with potential for advancement into managerial roles.
  • Supportive and collaborative work environment.
  • Family-like atmosphere where team members feel valued and appreciated.
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