<span>Call Center Representative</span>

Supreme Garage Door Repair • Carrollton, TX

420d • $33,280 - $37,440

About The Position

The Call Center Representative at Supreme Garage Door Repair, LLC is a full-time role focused on delivering exceptional customer service through effective communication and appointment scheduling. The position requires multitasking abilities to handle a high volume of calls while maintaining professionalism and accuracy in a fast-paced environment. This role is integral to the company's growth and customer satisfaction efforts.

Requirements

• Minimum of 1 year of call center experience, demonstrating proficiency in handling various call center operations and customer service protocols.
• Strong computer skills, including proficiency in standard office software and the ability to learn and effectively utilize software.
• Ability to maintain a professional demeanor in all interactions, showing empathy, patience, and problem-solving skills.
• Excellent organizational and multitasking abilities, allowing you to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Detailed note taking abilities and exceptional communication skills.

Responsibilities

• Answer incoming calls from customers, providing exceptional customer service and addressing inquiries promptly.
• Schedule and confirm appointments, ensuring accurate coordination between customers and job assigners.
• Perform light office duties, including data entry, filing, and maintaining accurate records.
• Utilize basic computer skills to navigate software and communicate effectively with team members.
• Exhibit excellent organizational and multitasking abilities to handle a high volume of calls and appointments.

Benefits

• Career growth opportunities with potential for advancement into managerial roles.
• Supportive and collaborative work environment.
• Family-like atmosphere where team members feel valued and appreciated.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees