<span>Call Center Representative</span>

Toyota Motors - Duluth, GA

Full-time - Entry Level

Duluth, GA

251-500 employees

Transportation Equipment Manufacturing

About the position

The Call Center Representative at Atlanta Toyota, part of Penske Automotive Group, is responsible for delivering exceptional customer experiences in a call center environment. This role involves assisting customers through various communication channels, including text, email, and social media, while ensuring prompt and professional service. The position is designed for motivated individuals who are passionate about customer service and are looking to make a positive impact within the organization.

Responsibilities

• Assist customers promptly and courteously in a call center environment.
• Communicate with customers via text, email, or social media as assigned.
• Respond to internet inquiries with courtesy, accuracy, and professionalism.
• Manage customer inquiries and update customer files using CRM and lead management tools.
• Compile necessary reports and forms in a timely manner.

Requirements

• Genuine interest in providing an exceptional customer experience.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.
• Technical expertise in MS Office Suite and CRM tools.

Nice-to-haves

• Friendliness, enthusiasm, and reliability with a positive team-player attitude.

Benefits

• Comprehensive benefits program including health care options (medical, dental, and vision).
• 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement.