Blanchard Valley Health System - Findlay, OH
posted 18 days ago
Full-time
Findlay, OH
Nursing and Residential Care Facilities
About the position
The Care Coordinator plays a vital role in providing administrative support and communication with patients at Blanchard Valley Health System. This position is essential for managing patient appointments, ensuring a smooth registration process, and enhancing the overall patient experience while upholding the organization's mission and values.
Responsibilities
- Schedule and manage patient appointments using Electronic Medical Records (EMR).
- Accurately complete the registration process.
- Manage documentation, patient referrals, prior authorizations, and validation of benefits.
- Responsible for payment collection.
- Open and set up the office for the day and stock office supplies.
- Maintain cleanliness in the patient waiting area.
- Enhance patient experience and uphold the mission, vision, and values of the organization.
- Participate in process improvement initiatives.
- Perform other duties as assigned.
Requirements
- High school graduate or GED equivalent.
- Proficient in the use of technology, associated applications, and office equipment.
- Positive service-oriented interpersonal and communication skills.
- Adhere to workplace civility and standards of behavior as per BVHS policies.
- Comply with all organizational privacy policies and procedures.
- Demonstrate knowledge and skills necessary to provide care appropriate to the age of the patient served.
Nice-to-haves
- Previous customer service experience.
- Experience with Electronic Medical Records (EMR).
- Knowledge of medical terminology.
