<span>Care Coordinator</span>

MountainStar Healthcare - Salt Lake City, UT

Part-time,Full-time - Entry Level

Salt Lake City, UT

251-500 employees

Ambulatory Health Care Services

About the position

The Care Coordinator at MountainStar Healthcare plays a crucial role in enhancing patient care delivery by supporting the patient-primary care relationship. This position involves telephonic outreach to patients, guiding them through transitions of care, care management, preventive services, and self-management. The Care Coordinator collaborates with various healthcare providers and teams to meet quality improvement initiatives and manage high-risk patient populations effectively.

Responsibilities

• Serve as a subject matter expert in care transitions and case management.
• Assist in educating practice staff on quality, payor, and government program requirements.
• Develop professional working relationships with ACO and CIN network providers, practice managers, and their staff to collaboratively manage follow-up care.
• Attend learning sessions and share information learned with team members.
• Assist in the development of tools, education, and workflow processes to meet CMS, ACO, documentation, and payor quality initiatives.
• Collaborate with interdisciplinary teams and leaders to achieve coordination of care goals, quality goals, and financial performance goals.
• Conduct in-person and virtual meetings with practice managers, staff, providers, and managers to communicate program goals and results.
• Prepare and submit minutes from all meetings, as directed.
• Maintain confidentiality in patient, employee, and physician relations.
• Act as a patient advocate to facilitate appropriate care management and wellness activities.
• Contact patients after an emergency department encounter or hospital discharge to identify follow-up needs.
• Document assessments in the medical record to support transition of care services as specified by CMS.
• Access portals to prepare reports and evaluate progress.
• Use tools to identify at-risk patients and create care management action plans.
• Communicate with patients regarding care needs and document communications in the electronic medical record.
• Identify and enroll eligible patients in longitudinal or chronic care management.
• Facilitate specialty referrals as appropriate.
• Identify and engage community resources to assist patients as needed.
• Schedule appointments related to preventive care and chronic disease management.

Requirements

• Certified Medical Assistant
• Working knowledge of Microsoft Office, PowerPoint, Internet, Adobe, and MS Outlook
• Prefer knowledge of Patient Centered Medical Home (PCMH), government programs (CMS), accountable care organizations (ACOs), HEDIS, and experience with payor cost sharing initiatives
• Excellent oral and written communication skills with attention to detail and accuracy
• Working knowledge of electronic medical records, medical terminology, ICD-10, CPT II coding, HEDIS measures, and medical office processes (preferred)
• Self-motivated and flexible to changing needs of the program and work environment
• Ability to interpret and apply guidelines and maintain quality control standards
• Knowledge of physician office practice operations and one (1) year of experience in a physician practice is preferred

Nice-to-haves

• Experience with telehealth services
• Familiarity with chronic disease management programs
• Knowledge of behavioral health care practices

Benefits

• Comprehensive medical coverage with low copays
• Dental and vision benefits
• Life and disability coverage
• Flexible spending accounts
• Supplemental health protection plans
• Auto and home insurance
• Identity theft protection
• Legal counseling
• Long-term care coverage
• Moving assistance
• Pet insurance
• Free counseling services
• 401(k) Plan with a 100% match
• Employee Stock Purchase Plan with 10% off
• Fertility and family building benefits
• Referral services for various needs
• Consumer discounts
• Education assistance
• Colleague recognition program
• Paid time off and family leave
• Employee Health Assistance Fund