<span>Catering &amp; Sales Admin</span>

Harwood Hospitality Group - Dallas, TX

Full-time - Entry Level

Dallas, TX

Professional, Scientific, and Technical Services

About the position

The Catering & Sales Admin at Harwood Hospitality Group plays a crucial role in supporting catering and sales operations. This position requires maintaining office systems, managing event planning, and ensuring outstanding guest service. The role involves a blend of administrative tasks and direct interaction with guests, making it essential for the successful execution of large parties and private events.

Responsibilities

• Assist management team with organization of the office and daily operations.
• Replenish office supplies as needed.
• Assist with maintaining accurate system office systems and records.
• Participate in staff meetings as required.
• Review associate clock-in and clock-outs daily and notify management team of any discrepancies.
• Reply to emails and voicemail, and answer phones, booking reservations, and taking messages for management team.
• Field incoming event inquiries from various sources and ensure a response time of less than 48 hours.
• Assist management in managing business on the books and work pipeline of inquiries, prospects, tentative and definite bookings.
• Gather and input all important guest data to plan appropriately.
• Work with management team to ensure proper scheduling of team members for events.
• Oversee the set-up of large party or private events according to specifications and conduct full inspections.
• Follow up with guests during and after events, including delivery of thank you notes and addressing negative feedback.

Requirements

• 1-3 years of experience in catering and sales industry.
• Strong guest communication skills.
• Ability to multitask and function independently and in a team atmosphere.
• People-oriented with a passion for interacting with others.
• A high school diploma or equivalent.
• Positive and progressive thinking, problem-solving skills, and promoting a positive environment.
• Clear and professional communication skills.
• Outstanding interpersonal skills and attention to detail.
• Dependable and reliable, with an achievement-oriented mindset.
• High stress tolerance and ability to thrive in a high-pressure environment.
• Ability to handle confidential and sensitive information.
• Proficient computer skills and knowledge.
• Ability to work a flexible schedule including nights, weekends, and holidays.