<span>Claims Appraiser - Auto Estimatics</span>

State Farm

371d • $73,825 - $102,485 • Remote

About The Position

The Claims Appraiser - Auto Estimatics position at State Farm involves evaluating vehicle damage and preparing repair estimates. The role requires strong customer service skills and the ability to communicate effectively with insureds and repair shops. The appraiser will be responsible for guiding customers through the claims process while ensuring a high level of service and accuracy in estimates.

Requirements

• Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience.
• Excellent customer service, critical thinking, and decision-making skills.
• Strong written and verbal communication skills.
• Ability to multi-task across technical platforms.
• Accountability and resourcefulness.
• Physical agility to allow for stooping, bending, and some physical lifting to adequately evaluate vehicle damage and create repair estimates.
• A valid driver's license is required.

Nice To Haves

• Motor Vehicle Physical Damage Appraiser License
• CCC One and/or Mitchell knowledge
• I-CAR Platinum Certification

Responsibilities

• Collect vehicle information from repair shops or customers and complete initial estimates via photos or in person.
• Utilize automated estimating systems to prepare repair estimates.
• Provide technical support to claim handlers on vehicle repair issues.
• Apply knowledge of market value and other factors affecting reparability issues.
• Evaluate bid content and photo documentation, vehicle damage, and causation issues.
• Answer inbound calls and make outbound calls to customers.
• Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally.
• Interact with parties who express strong emotions or concerns about ongoing inspections or claim resolutions.

Benefits

• Competitive salary with annual raises and bonuses.
• Robust health and wellbeing programs with multiple healthcare plan options.
• 100% coverage for in-network preventative care.
• Access to vision, dental, telemedicine, and mental health professionals.
• Educational benefits including training programs and tuition assistance.
• Fertility/IVF/adoption assistance and college coaching.
• Generous time off policies including parental leave and paid holidays.
• Matching Gift Program and Good Neighbor Grant Program for community support.
• 401(k) plan with company contributions up to 7% of salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: No Education Listed
• Number of Employees: 10,001+ employees