<span>Client Partner, Client Success- Retail Media</span>

$82,900 - $107,680/Yr

Albertsons - Boise, ID

Full-time - Mid Level

Remote - Boise, ID

10,001+ employees

Food and Beverage Retailers

About the position

The Client Partner in Client Success for Retail Media at Albertsons is a relationship-focused role responsible for developing and growing a book of business through data-driven partnerships. This position emphasizes creating an omni-experience for shoppers and brands, fostering relationships with merchandising partners and key decision-makers, and providing holistic support for accounts. The role is integral to achieving revenue targets and enhancing client engagement through strategic planning and execution.

Responsibilities

• Meet and exceed annual revenue targets by developing and advancing current and future-looking partnerships.
• Responsible for quota on assigned account book leading the sales cycle from lead identification to contract negotiation.
• Focus on building CPG partnerships beyond RFP exchanges, incorporating strategic annual planning in partnership with merchants.
• Partner with the merchandising team for JBP/JBP+ needs.
• Build strong relationships across the entire CPG team (brand, agency, shopper, ecommerce).
• Focus on demand generation, proactive and strategic selling, and program management through IO.
• Work with clients to develop omni-channel campaigns (in-store and digital) by defining upfront measurable KPIs that tie to the client's overall business goals.
• Collaborate with Account Managers to ensure the client receives holistic best-in-class partnership from planning to execution and campaign wrap in alignment with client KPIs.
• Ensure strong data hygiene and accuracy each week for CRM inputs through IO signature.
• Provide a map and strategic plan to attain and exceed account quota.
• Identify and lead Annual Planning, QBR, T2T, and Lunch and Learns.
• Develop partnerships with Albertsons Merchandising teams (NCD/ASM).
• Advocate for the Voice of the Customer across cross-functional teams.
• Responsible for account penetration and creating net new relationships across the client's organization.
• Ownership of improving opportunity win rate, deal slip rate, sales cycle duration, client outreach, and other relevant sales metrics.
• Provide account-level forecasting predictions.
• Fluent in multiple data streams (Power BI, Hub, Criteo UI, earnings reports, industry news) to story tell with data.
• Ensure accurate CRM data hygiene with an emphasis pre-IO signature to ensure accurate revenue forecasting.
• Demonstrated ability to identify leads, map internal stakeholders and decision makers, and progress the deal stage.
• Continuously monitor, learn, and develop knowledge of the retail media landscape.
• Client travel as needed.

Requirements

• 4+ years of sales/retail/media experience.
• Strong understanding of advertising/retail media space.
• Ability to meet/exceed quota, track revenue, and grow accounts.
• Demonstrates strong presentation skills with the ability to prep and present based on audience up to VP level.
• Proven ability to foster partnerships with merchandising partners.

Benefits

• Medical, dental, vision, disability and life insurance
• Sick pay
• PTO/Vacation pay/Flexible Time Off
• Paid holidays (8-9 days annually)
• Bereavement pay
• Retirement benefits (such as 401(k) eligibility)
• Quarterly bonus