<span>Client Relations Manager &amp; Team Leader</span>

$65,000 - $70,000/Yr

Spectrum Association Management - Fort Worth, TX

Full-time - Manager

Fort Worth, TX

11-50 employees

Professional, Scientific, and Technical Services

About the position

The Client Relations Manager & Team Leader is responsible for overseeing a team of Community Managers in a stable, recession-proof industry. This role focuses on delivering exceptional customer service, team development, and operational leadership. The manager will guide the department to meet client expectations while fostering a supportive culture. The position requires strong leadership skills, a servant attitude, and a commitment to professional growth.

Responsibilities

• Manage, lead, and develop a team of Community Managers and other staff to ensure consistent service delivery.
• Provide ongoing development, training, and coaching to staff.
• Develop relationships with the Board of Directors and resolve escalated challenges from homeowners.
• Work closely with the Division Director on staff development and customer portfolio management.
• Manage daily activities, including assigning work to Community Managers and reviewing employee performance.
• Attend evening board meetings and site visits to understand the properties served.

Requirements

• At least 6 years of solid leadership and management experience.
• Bachelor's degree in a relevant field.
• Proven record of accomplishment in a customer service environment.
• Experience leading a team of ten or more employees.

Nice-to-haves

• Experience in hospitality, retail, or restaurant industries.

Benefits

• 401(k)
• AD&D insurance
• Cell phone reimbursement
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance