US Bank - Albuquerque, NM
posted 18 days ago
Full-time - Entry Level
Albuquerque, NM
10,001+ employees
Credit Intermediation and Related Activities
About the position
The Client Relationship Consultant 3 (Banker) at U.S. Bank is responsible for building and maintaining strong relationships with customers through various channels, including in-person and virtual interactions. This role focuses on understanding and addressing customers' banking needs, providing tailored financial advice, and promoting the bank's products and services. The consultant will engage in proactive outreach, educate clients on digital banking solutions, and collaborate with branch team members to enhance the overall client experience.
Responsibilities
- Build and foster relationships with clients through proactive outreach and follow-up.
- Engage with customers via multiple channels to assess their banking needs.
- Provide counsel on available deposit and loan products and services.
- Open new consumer and business accounts and complete service requests.
- Educate clients on emerging digital products and services.
- Leverage resources and technologies to optimize the client experience.
- Process basic transactions and maintain a working knowledge of banking products.
Requirements
- High school diploma or equivalent.
- Minimum three to four years of retail banking experience or equivalent training.
- Proven ability to build and foster relationships with clients.
- Ability to effectively engage and communicate with clients.
- Thorough knowledge of bank policies and procedures.
- Proven customer service and interpersonal skills.
- Experience with digital products and self-service technologies.
Nice-to-haves
- Experience in the financial services industry preferred.
- Demonstrated proficiency in making appropriate recommendations based on customer needs.
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year
