<span>Client Service & Product Support Specialist</span>
$32,906 - $66,706/Yr
ADP - Maitland, FL
posted 18 days ago
Full-time - Entry Level
Maitland, FL
5,001-10,000 employees
Professional, Scientific, and Technical Services
About the position
The Client Service & Product Support Specialist at ADP is responsible for providing high-quality tax service to clients, including tax deposits and filing. This role serves as the front-line support for resolving client challenges through various communication channels. The position requires adaptability, empathy, self-motivation, and strong organizational skills to manage a metrics-driven workload effectively.
Responsibilities
- Assist clients with tax deposits and filing.
- Manage inquiries from state and federal agencies.
- Help clients solve problems and provide solutions.
- Build relationships with clients through phone, email, and chat.
- Ensure client satisfaction by troubleshooting payroll and tax issues in a timely manner.
- Provide recommendations for best practices and solutions training based on client input.
Requirements
- At least two years of client service and/or call center experience OR a minimum of four years of Insurance/Financial Institution experience.
- Clear and effective communication skills, both verbal and written.
- Proficiency in Microsoft Office tools, including Outlook, Word, and Excel.
- Excellent analytical and time management skills.
Nice-to-haves
- At least three years of Payroll Tax experience is preferred.
Benefits
- Medical, Dental, Vision, Life Insurance
- Matched Retirement Savings
- Wellness Program
- Short-and Long-Term Disability
- Charitable Contribution Match
- Holidays, Personal Days & Vacation
- Paid Volunteer Time Off
