<span>Client Service Representative</span>

$33,280 - $33,280/Yr

VCA Animal Hospitals - Severn, MD

Full-time - Entry Level

Severn, MD

Professional, Scientific, and Technical Services

About the position

The Client Service Representative at VCA Telegraph Road Animal Hospital plays a crucial role in delivering exceptional customer service and ensuring a positive experience for clients and their pets. This position is focused on maintaining trust and confidence in the practice while managing various administrative tasks and supporting the veterinary team.

Responsibilities

• Greet visitors and answer telephones, guiding clients and their pets to exam rooms.
• Schedule and confirm appointments, ensuring efficient use of time.
• Place outbound calls for follow-ups and reach out to prospective clients.
• Present and explain fees, processing payments accurately.
• Recommend, select, and obtain products and services, including prescriptions.
• Educate clients on general animal husbandry and non-medical pet care.
• Manage medical records, charts, reports, and correspondence.
• Maintain hospital cleanliness, including the removal of animal waste.

Requirements

• Previous experience in a customer service role, preferably in a veterinary or medical setting.
• Strong communication and interpersonal skills to interact effectively with clients and team members.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Basic knowledge of animal care and husbandry.

Nice-to-haves

• Experience with veterinary software systems.
• Familiarity with animal health products and services.

Benefits

• Competitive wage
• Medical, Dental & Vision insurance
• 401(k)
• Paid Parental leave
• Life and Long Term Disability insurance
• Generous employee pet care discounts
• Free wellness subscriptions (Head Space)