<span>Client Support Associate</span>

$33,800 - $46,800/Yr

SD Consumer Connect - Norfolk, VA

Full-time - Entry Level

Norfolk, VA

About the position

The Client Support Associate role at SD Consumer Connect involves engaging with customers to enhance their experience and drive sales. This position is crucial for building sustainable relationships with clients and ensuring their needs are met through effective communication and support. The role offers opportunities for professional growth and development within a positive and energetic work environment.

Responsibilities

• Attract potential customers by clarifying product and service inquiries and suggesting additional products and services.
• Process customer orders and prepare correspondences to ensure customer satisfaction and retention.
• Establish sustainable relationships of trust with consumers through open and interactive communication.
• Meet personal and team sales goals set by management.
• Place customer sales orders and handle confidential payment information accurately.
• Answer questions related to warranties or terms of sale with confidence.
• Persuade customers to reconsider their choices and inform them of deals or promotions to upsell services as needed.
• Attend meetings with other Client Support Associates and the sales management team to ensure proper customer service execution.

Requirements

• Entry level knowledge of customer service, sales, retail, or client assistance is preferred.
• Customer-centric attitude with the ability to adapt to various personalities.
• Ability to establish and maintain effective working relationships with co-workers, consumers, management, and clients.
• Exceptional communication, persuasion, and presentation skills.
• Demonstrated ability to work collaboratively as part of a team and independently with minimal supervision.
• Strong multitasking, prioritization, and time management skills.
• High School Diploma / GED; college degree preferred but not necessary.

Benefits

• Pleasant, energetic, and positive office environment.
• Professional growth and advancement from within.
• Structured training and leadership development.
• Regular bonuses and incentives.
• Company events and trips.
• Holiday closures and a set schedule.