Jackson Hewitt - Baytown, TX
posted 19 days ago
Part-time,Full-time - Entry Level
Baytown, TX
Professional, Scientific, and Technical Services
About the position
The Seasonal Client Support Associate at Jackson Hewitt plays a crucial role in delivering exceptional client experiences in a welcoming, customer service-oriented environment. This position involves engaging with clients, confirming appointments, and providing essential support to ensure a positive journey for clients visiting the office.
Responsibilities
- Engage actively with clients to ensure exceptional experiences.
- Confirm client appointments and follow up with past and potential clients.
- Distribute marketing materials to keep clients informed.
- Keep clients engaged during wait times to enhance their experience.
Requirements
- Strong interpersonal and communication skills.
- Experience in a fast-paced retail environment.
- Basic computer proficiency and troubleshooting abilities.
- Prior customer service or sales experience is preferred but not required.
- Willingness to learn and grow in a customer-focused role.
Nice-to-haves
- Experience in customer service or sales roles.
- Familiarity with tax preparation processes.
Benefits
- Competitive salary
- Employee discounts
- Flexible schedule
- Opportunity for advancement
- Training & development
- Low-cost healthcare, dental & vision benefits
- Unlimited Teladoc sessions for $18 per month
- Free identity theft protection
- Corporate discount program
- Free tax preparation training and PTIN registration reimbursement
- Referral bonus opportunities
- Free continuing tax education
- 401k with Company Match (after 1,000 hours)
