<span>Community Association Manager</span>

Associa - Glen Allen, VA

Full-time - Mid Level

Glen Allen, VA

10,001+ employees

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Community Association Manager (CAM) is responsible for overseeing multiple communities, including mixed-use, HOA, condo, and townhomes. This role involves managing administrative tasks, maintenance, and capital projects to enhance community living. The CAM acts as a liaison between homeowners, the Board of Directors, committee members, and various vendors, ensuring effective communication and adherence to community standards.

Responsibilities

• Oversee multiple communities including mixed-use, HOA, condo, and townhomes.
• Implement Board policy and directives within the management agreement.
• Collaborate with the board on strategic initiatives and policy governance.
• Inspect communities to ensure maintenance and compliance with HOA rules and regulations.
• Issue violation letters to homeowners and follow up for corrections.
• Meet and greet homeowners, residents, and vendors.
• Research and respond to inquiries in-person, by phone, and email.
• Data entry and update information in the database; track documents and information.
• Create and manage budgets; review and interpret financial reports.
• Submit RFPs and manage the bidding and vendor selection process.
• Prioritize maintenance requests and coordinate with vendors for onsite work.
• Prepare board packages and coordinate monthly and annual board meetings.
• Create and send weekly communications to homeowners regarding maintenance and community events.
• Assist homeowners with architectural review forms and follow up on decisions.

Requirements

• 3+ years of experience working with community associations or in multifamily, leasing, and vacation rental industries.
• Understanding of the relationship among the Board of Directors, homeowners, and management company.
• CMCA, AMS, or PCAM preferred, or willingness to obtain.
• Customer service driven and team-oriented with a consultative approach.
• Financial acumen with the ability to read and interpret financial statements.
• Effective project management skills with the ability to prioritize multiple projects.
• Excellent written and oral communication skills and conflict resolution techniques.