<span>Computer Support Specialist IV</span>

$77,000 - $87,000/Yr

Na Oiwi Kane - Austin, TX

Full-time - Mid Level

Austin, TX

About the position

The Computer Support Specialist IV plays a crucial role in supporting a large government client by ensuring compliance with IT standards and maintaining network performance. This position involves configuring, monitoring, and troubleshooting network devices within a Windows Active Directory environment, focusing on security and optimal performance. The specialist will collaborate with various stakeholders, generate reports, and recommend enhancements to improve network operations.

Responsibilities

• Establish network specifications by conferring with users and analyzing workflow, access, information, and security requirements.
• Evaluate network performance issues including availability, utilization, throughput, and latency; plan and execute the selection, installation, configuration, and testing of equipment.
• Maintain network performance through monitoring, analysis, and performance tuning; troubleshoot network problems and escalate issues to vendors as necessary.
• Secure the network by developing access controls, monitoring, and evaluation; maintain documentation.
• Design and conduct training programs for users, providing references and support.
• Upgrade network systems by conferring with vendors and developing, testing, evaluating, and installing enhancements.
• Stay updated on job knowledge by participating in educational opportunities and reading professional publications.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, or related discipline preferred.
• 4+ years of experience in network administration with networking equipment, including maintenance and upgrades.
• Familiarity with NIST Special Publications 800-37, 800-53, and 800-53A.
• Possession of IT I level certification and IAT II certification as per DoD 8570.01-M.
• Solid knowledge of information security principles and practices, with an advanced understanding of security protocols and standards.
• Significant experience with Linux and Windows servers and network monitoring tools.
• Excellent knowledge of best practices for management, control, and monitoring of server infrastructure.
• Experience with firewalls, Internet VPNs, and troubleshooting.
• Ability to set up and configure server hardware.
• Familiarity with backup and recovery software and methodologies.

Nice-to-haves

• Experience with various operating systems in a cloud environment, including UNIX and Microsoft.
• Expertise in other Security Frameworks (ISO, NIST, COBIT, HIPAA/HITECH) and regulatory requirements.

Benefits

• Medical, dental, vision, disability, and life insurance
• Flexible Spending Accounts
• 401(k)
• PTO
• Tuition reimbursement
• Paid federal holidays
• Paid Paternal Leave