<span>Crew Chief - Ohare International Airport</span>

$52,000 - $52,000/Yr

Contour Airlines - Chicago, IL

Full-time - Entry Level

Chicago, IL

Air Transportation

About the position

The Crew Chief at O'Hare International Airport is an entry-level management position responsible for overseeing daily operations to ensure compliance with customer service, company, and regulatory standards. This role involves assisting management with staffing, training records, and acting as a liaison between operations and management. The Crew Chief will also engage in customer service activities, including assisting passengers, managing baggage, and ensuring safety and security on the ramp.

Responsibilities

• Oversee the day-to-day operation to ensure compliance with customer service standards, company standards, and regulatory standards.
• Assist management with staffing, including schedules, outages, and vacations.
• Act as a liaison between station operations and management, including email correspondence and shift summaries.
• Maintain training records for all employees, including classroom and on-the-job training.
• Participate in airport operations, meetings, and planning sessions.
• Perform duties of a Ground Security Coordinator (GSC).
• Greet and assist customers in a prompt, friendly, and courteous manner.
• Provide check-in assistance, ticketing changes, and re-booking of itineraries.
• Check and accept passenger baggage, board/deplane flights, and escort passengers as needed.
• Comply with all safety procedures and airline policies.
• Provide accurate gate, flight arrival, and departure information, and answer general inquiries.
• Assist unaccompanied minors and passengers with special needs, resolving customer concerns.
• Maintain knowledge of policies regarding unaccompanied minors and hazardous materials.
• Provide clear communication to passengers, agents, flight crews, and vendors.
• Ensure safety and security of the ramp and monitor customer safety during boarding and deplaning.
• Marshal aircraft on the ramp and observe safe ground-handling procedures.
• Carefully handle customer baggage and company material, including frequent lifting and loading.
• Service aircraft as needed, including lavatories and potable water.
• Assist in ramp setup and storage of equipment and baggage.
• Perform special projects and other duties as assigned.

Requirements

• At least nine months of prior airline or industry experience preferred.
• Must be at least 18 years of age.
• Authorized to work in the United States and able to travel in and out of the United States.
• Valid driver license and good driving record required.
• Must understand, read, and write English; Spanish is a plus.
• High school diploma or GED certification preferred.
• Basic knowledge of Microsoft Office 365, Excel, Outlook, and Word.
• Strong leadership and organizational skills.
• Excellent communication skills, both written and verbal.

Nice-to-haves

• Ability to read, write, speak, and understand Spanish.
• Experience in a fast-paced environment.

Benefits

• Health, vision, and dental coverage effective the first day of the month following hire.
• Short-term/long-term disability and voluntary life insurance policies effective the first day of the month following hire.
• 401(k) savings plan with a company match up to 6%, effective the first day of the month following hire.
• Paid sick leave, accruing up to 56 hours per year.
• Vested vacation hours available on January 1st following hire.
• Non-revenue travel privileges after six months of service.
• Variety of leaves of absence including medical and personal leave.
• Annual retention bonus of up to $2,000 based on performance.
• Holiday pay at 2 times the hourly rate for working on observed holidays.
• Overtime pay at 1.5 times the hourly rate for hours worked over 40 in a pay period.