<span>CUST SVC REP 2</span>

State of Arizona • Tucson, AZ

420d • $32,760 - $32,760

About The Position

The Customer Service Representative II position at the Arizona Corporation Commission involves processing corporate and limited liability company documents, providing customer service at a walk-up window, and ensuring compliance with state regulations. The role requires effective communication, cash handling, and the ability to assist customers with their filing needs.

Requirements

• Mastery of effective customer service techniques.
• Cash handling experience and basic bookkeeping skills.
• Excellent listening, oral, written, and interpersonal communication skills.
• Research and problem-solving skills.
• Ability to interact positively with customers in various formats.
• Ability to learn and comprehend filing requirements according to Titles 10 & 29 of the Arizona Revised Statutes.
• Proficient PC skills with good attention to detail and accuracy.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Examine and file corporation and limited liability company documents according to Arizona Revised Statutes and ACC policies.
• Staff a walk-up customer service window as a cashier for customers filing documents.
• Handle and count cash and other forms of payment accurately.
• Perform data entry of payment and document information.
• Advise customers on statutory filing requirements and assist in resolving complaints.

Benefits

• Excellent comprehensive benefits including a top-ranked retirement plan.
• Low-cost health coverage and supplemental policies such as vision and short-term disability.
• Generous paid vacation and sick leave programs.
• Paid Parental Leave for those who qualify.
• Free parking and carpooling resources.
• Fully subsidized public transit.
• Career and personal development support with multiple training opportunities.
• Qualifying Public Service Loan Forgiveness employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: No Education Listed