<span>Customer Service Representative</span>

Full-time - Entry Level

Wheat Ridge, CO

About the position

The Customer Service Representative plays a vital role in ensuring client satisfaction by acting as the primary point of contact for inquiries related to logistics and transportation. This position requires a motivated individual who can handle customer interactions with professionalism and efficiency, while also collaborating with internal teams to provide accurate information and resolve issues.

Responsibilities

• Serve as the first point of contact for client inquiries via phone, email, and other communication channels.
• Assist customers with shipping updates, order tracking, and service-related questions.
• Coordinate with internal teams (warehousing, logistics, and transportation) to provide timely and accurate information to customers.
• Manage and resolve customer complaints with a proactive and solution-oriented mindset.
• Maintain accurate records of customer interactions, orders, and status updates in company systems.
• Collaborate with operations to ensure smooth fulfillment and delivery of customer orders.
• Identify opportunities to improve the customer experience and share feedback with the team.

Requirements

• High school diploma or equivalent required; Associates degree preferred.
• 1-2 years of experience in customer service, preferably within logistics, supply chain, or transportation industries.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Nice-to-haves

• Experience in sales or customer support is highly desirable.
• Must be able to communicate with diverse customers.
• Strong verbal and written communication skills to effectively convey information.
• Ability to analyze situations quickly and make sound decisions based on customer needs.
• Familiarity with computerized systems for managing customer interactions efficiently.
• A strong commitment to providing excellent customer service while building relationships with clients.

Benefits

• Dental insurance
• Health insurance
• Life insurance
• Referral program
• Vision insurance
• 401(k)
• Paid time off