<span>Customer Service Representative</span>

Passport Health • Phoenix, AZ

420d • $37,440 - $39,520

About The Position

As a Customer Service Representative at Passport Health, you will serve as the first point of contact for clients seeking travel health advice and services. Your role is crucial in providing outstanding client care and ensuring that travelers feel prepared and confident in their health decisions. You will engage with clients through various communication channels, fostering trust and delivering accurate information while managing multiple tasks in a dynamic environment.

Requirements

• A high school diploma or GED (required).
• Experience in customer service or sales — call center experience is a big plus!
• Exceptional communication skills, both written and verbal.
• Proficiency with Google Suite and basic Microsoft Office tools.
• The ability to multitask and stay professional under pressure.
• Attention to detail.
• Dependability, punctuality, and a commitment to your schedule.

Responsibilities

• Respond to client inquiries via phone, email, and chat with professionalism and empathy.
• Foster positive interactions that turn first-time clients into lifelong fans.
• Schedule travel health appointments, including booster sessions, with ease and precision.
• Share Passport Health's range of services, educating clients about how we help them stay healthy and prepared.
• Provide reliable, clear information using all available resources.
• Handle multiple tasks and complex client needs in a dynamic, fast-paced environment.
• Work closely with internal teams to enhance the overall client journey.
• Take on additional tasks to assist the call center leadership team.

Benefits

• Health, dental, and vision insurance
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED